Your Privacy at SmartPipes.lv

The controller: SIA HOME, unified registration no LV40203116933, (hereinafter – “SmartPipes Owner”).

In this Privacy Policy use of any word “you”, “your” or similar expressions means any visitor to www.smartpipes.lv (hereinafter – the “internet site”). Terms such as “we”, “our” or similar expressions mean SmartPipes.

This privacy policy explains how SmartPipes Owner processes personal data, the procedures for exercising the rights of the data subject and matters related to the protection of personal data. SmartPipes privacy policy refers to the processing of personal data done on SmartPipes internet site www.SmartPipes.lvand in connection with ensuring the operation of this internet site. Buyers who purchase products on the internet site are also subject to additional terms set out in the distance agreement and in the e-store terms of use.

SmartPipes processing of personal data complies with provisions of the General Data Protection Regulation no 2016/679 and the requirements of the Personal Data Processing Law, as well as other requirements of laws in force in Latvia.

Your privacy

Our aim is to inform you as clearly and understandably as possible about how and why we use your personal information.

Our aim is to make you feel safe when you disclose your personal data to us. Personal data is any information that may be used to identify an individual.

We take appropriate measures to ensure that your personal data is always safe with us and that your personal data is processed in accordance with the effective personal data protection laws, our internal policies and procedures.

We protect your personal information and maintain confidentiality in everything we do. This policy will enable you to know what data of you we can obtain, how we will use it, and we will provide you with information about your rights and how you can contact us.

We regularly follow data protection and privacy matters, therefore this privacy policy may be changed or supplemented at any time. The current privacy policy will be published on this internet site. Any version of the privacy policy published on the internet site supersedes all previous versions of the privacy policy and is effective immediately after publishing it.

What categories of personal data we collect and why?

– Personal information (name, surname) E-mail address
– Phone number
– Address
– Method, process of products delivery
– Payment method
– Payment information (for example, current account number, payment card details)
– IP Address
– Basic information on the third parties receiving the product

Legal basis - Terms of use of the internet store (e-store) and the agreement between you and SmartPipes on use of the website and purchase of products. Our legitimate interest. Fulfillment of obligations specified in laws and regulations (incl., accounting and recording of payments, assurance of product conformity to standarts).

– Investigation and prevention of illegal activities against us

In order to detect and prevent illegal activities against SmartPipes (for example, to investigate and prevent violations, protect and improve our IT systems, prevent attacks and intrusions or unauthorized editing of the internet site or disrupting access to the website, prevent spamming, phishing or other unauthorized activities), we may collect and process the data available to us, including passing it on to law enforcement agencies or information technology security incident prevention institutions.

– User-generated data, visiting history, data related to the devices used and their settings, for example, language settings, time zone, operating system and platform, IP and MAC addresses, browser settings, other information about the use of the internet site and SmartPipes digital services, other identifying information.

Legal Basis - Our legitimate interest to prevent abuse of the service use or disruption of the service provision, or to investigate and prevent a criminal offense against the company. To fulfill a legal obligation under applicable laws.


– Direct marketing, advertising and informative materials

After receiving your consent, we inform you about various news and current events related to our and our cooperation partners’ services, promotions, and offers. If you wish to receive our news, you must indicate it on our internet site or by applying in another way offered.

– Personal information (name, surname)

– Contact information (e-mail address, telephone number)

Legal Basis - Your consent.


– Data you provide while contacting us

When you contact us or we need to inform you in order to respond to your request, process your application or contact you in the cases specified in the applicable laws, we can identify you and contact you using the contact information (telephone number, e-mail address, mailing address) available to us, request additional identifying information if necessary to adequately protect privacy or to fulfill our obligation, and to inform our cooperation partners in order to better respond to your preferences or improve our products and services.

– Personal information (name, surname)

– Other identifying information
– Contact details (residence address, e-mail address, or mobile phone number)

Legal Basis - To fulfill a legal obligation under the applicable laws. Our legitimate interest.

From what sources do we obtain personal data, how accurate is it?

We get personal data from you. We aggregate the information we receive when you visit and use the internet site, providing us with data (including data you provide to us before receiving our service or by filling in the information fields on the internet site), as well as data you provide when contacting us. We may receive data from service providers who ensure the operation of the internet site, including its operation statistics services, counter attack, security and intrusion protection services.

If your data that you have provided to us has changed (for example contact information for receiving news), you must notify us immediately correcting the incorrect or inaccurate data.

– To whom do we transfer your personal data

– Service providers and cooperation partners

In order to fulfill our obligations towards you, to ensure the operation of the internet site and SmartPipes services, we transfer your personal data to companies and institutions that provide services to us, such as services related to the maintenance and operation of the internet site, or to send direct marketing messages to ensure product purchase and delivery of the products, for example to a payment service provider, a supplier of goods or an insurance service provider. Also, SmartPipes operation providers (IT maintenance and data storage service provider, outsourced accounting provider) may in some cases be considered as processors of your personal data.

Cookies are processed and received by us and our cooperation partners, who ensure the operation of the website, collect and analyze your activities on the internet site.

If you use any information exchange option or tool on the internet site, your data may be transferred to the respective cooperation partner associated with your chosen information exchange or transfer option, as well as to messaging service providers.

Personal data may be disclosed (transferred) to another person in connection with the transfer of companies, any merger, acquisition, sale of assets, transfer of commercial activity to another merchant, and the like. In such cases, the customer database is not sold (transferred) separately, unless it is related to the transfer of the entire company.

We make reasonable efforts to verify all service providers who process your personal data on our behalf of and for us. We assess whether the cooperation partners (processors of personal data) apply appropriate security measures so that the processing of your personal data takes place in accordance with our tasks, instructions, and requirements of the laws and regulations. These companies are not authorized to use your personal data for any other purpose. We transfer your personal data to the third parties involved in the provision of the service of your choice.

– Law enforcement agencies, state and municipal authorities

In order to fulfill our obligations indicated in the laws we may pass your personal data to law enforcement authorities (for example, the police), state and local authorities upon their request (for example, the supervisory authority responsible for personal data protection). We may transfer your personal data to law enforcement agencies (for example, courts) as well as state and local authorities, also to protect our lawful interests in compiling, filing and defending claims, complaints and submissions.

Cookies

Use of Cookies

This site, like many others, uses cookies to help improve the site user experience and to keep it running smoothly. We invite you to get acquainted with the principles of using cookies.

Personal data may be processed during the use of cookies. By using this site, you agree to the type of use of cookies, which is described here (unless your browser is set to not accept cookies). You should know that if you choose to disable the essential cookies, the internet site will not be able to function properly.

Information on cookies

This internet site is opened through one of the browsers, for example, Chrome, Firefox, Safari, Edge, Opera, or other.

Cookies are information that this browser obtains and stores when you are using our website. Next time you visit our internet site, the browser will remember your actions and will do part of them for you, for example, choosing your working language or controlling display of the cookies notification. With the help of cookies, the internet site gains the ability to save the user individual settings, recognize him or her and respond accordingly.

Types of cookies and their purposes

There are two types of cookies — session and permanent cookies. Cookies are also classified as first party or third party cookies. The following explains the above concepts so that you can better understand the nature of cookies and why we use them.

Session cookies allow to recognize you when you visit a particular internet site by memorizing any changes or choices on the particular site so that they are saved on other pages as well. These cookies allow you to quickly and easily use multiple pages of the same internet site, avoiding the need to process each page you visit. Session cookies are not permanent — their activity stops when you close the web browser or end a session on the particular internet site.

Permanent cookies are cookies that are stored on your computer for a certain period of time after the end of an internet browsing session, so they allow you to save user choices or actions on a site and use them the next time the user visits the website that uses these cookies.

First party cookies are cookies maintained by structures administered by the internet site maintainer, in this case – us. Third party cookies are maintained by other domains that do not belong to us. Third party cookies may be stored on your device (computer, phone or tablet) when you browse our internet site.

Categories of cookies according to their function

The following categories of cookies are distinguished in the abovementioned types of cookies:

  • Essential (short-term, first-party): These cookies are essential for you to browse various internet sites and use their functionality. They are necessary to provide the basic functions of the site, that is, to add items to the shopping cart, to ensure the purchase process and to display the particular version of the page that requires JavaScript or without it. Without these cookies, you will not be able to receive the necessary services and the full operation of the internet site will not be possible.

  • Performance cookies (long-term, first-party and third-party): These cookies collect information about how visitors use internet sites, for example, which sites they visit most often. These cookies do not collect information that may identify the visitor. The information collected through cookies is aggregative, so direct identification is almost impossible. The information is used only to make the website operation better.

  • Functional cookies (long-term, first-party and third-party): These cookies allow a specific web page to remember your choice and offer you better, more modern functions. These cookies are optional, but allow the website to provide enhanced functions and improve the user experience allowing websites to save information you have entered as a user of web pages (for example, user ID, language selection, user location, personal data security settings). The purpose of these cookies is to offer enhanced, personalized functions to all users. Functional cookies are also used to allow the use of some preferable functions, such as video playback. These cookies cannot track your browsing activities on other websites.

  • Advertising cookies (long-term, first-party and third-party): These cookies are used as a source of advertising that contains information which is important to you and is relevant to your interests. They are also used to limit the number of ads you see and as an additional tool to measure effectiveness of your ad campaigns. They usually place advertising systems with the permission of the network operator.

List of cookies used on the internet site

How do we use cookies?

To save personal settings

These cookies allow our site to remember information that affects appearance or behavior of the internet site. For example, the preferred language or the area you are located in. These cookies can also help you change the text size, typeface, and other elements of websites, which can be personalized.

Cookies also help to use the e-store, ensuring convenient shopping, completing orders and payments for the ordered products.

To provide protection

We use cookies to authenticate users, prevent fraudulent use of access data and protect user data from unauthorized access.

For recording statistics, visitors flow measurements and network security.

Each time you visit our internet site, the analytical software anonymously stores cookies. They help to find out how many users visit our site repeatedly. In this way, we better understand the behavior of our visitors on the internet site, as well as what they prefer and what interests them. This information is in no way related to other information. Thus, for example, we know that a section is visited repeatedly by several people a month. But we do not know who they are.

The data we record may also be used to protect our network and prevent attacks.

To save registration information

For registered users or repeat buyers, we store login or log-out information in cookies, as well as help to fill in the text input fields provided in the internet site forms.

For advertising purposes

We also use cookies to increase the attractiveness of our ads to you as a user and to offer advertisers better advertising conditions. Cookies are typically used to select ads based on what is relevant to users (remarketing), to improve campaign effectiveness reports, and to prevent showing to the users the ads they have already seen. We only use remarketing data for segmentation of visitors to help ensure relevant ad content. Segments are based on some general patterns of visitor behavior and the content of the pages they visit.

If we have your consent to the processing of personal data for marketing purposes, including profiling, we may associate these cookies for this purpose with other of your personal data and use automated processing to create individual profiles that are then used for personalized advertising purposes.

How to customize the use of cookies

In most cases, there is no set way to disable cookies without totally or partially limiting the internet site functionality. If you are not sure whether cookies are necessary to take full advantage of the services provided, we recommend that you save their settings.

You can customize and disable cookies using the tool provided on the internet site when you first open this internet site.

You can delete cookies in your browser – this option is usually available under “history of visited sites”.

Browsers also allow you to block cookies on the computer, for example by using the function “enable protection of tracking”. Please note that in this case, the functionality of our internet site may be limited. To obtain information on how to set cookies in your browser, visit the website of the respective browser.

Passing personal data outside the European Union and the European Economic Area (EU/EEA)

Mēs vienmēr cenšamies apstrādāt Jūsu personas datus Eiropas Savienības un Eiropas Ekonomikas zonas (ES/EEZ) teritorijā.

Personas datu nodošana un apstrāde ārpus ES/EEZ var notikt, ja tam ir tiesisks pamatojums, proti, lai izpildītu juridisku pienākumu, noslēgtu vai izpildītu līgumu, vai saskaņā ar Jūsu piekrišanu, un ir veikti pienācīgi drošības pasākumi.

Passing personal data outside the European Union and the European Economic Area (EU/EEA)

We always seek to process your personal data in the territory of the European Union and the European Economic Area (EU/EEA).

Passing and processing of personal data outside the EU/EEA may take place if there is a legal basis for it, namely to fulfill a legal obligation, conclude or perform a contract, or in accordance with your consent, and appropriate safety measures have been carried out

How long is your personal data stored?

All personal data obtained from you is stored for as long as you use our services (including product delivery, warranties or ensuring product compliance to standarts), or until you withdraw your consent if your personal data is processed on the basis of it. Longer period of personal data storing is permitted in order to comply with statutory requirements regarding minimum period for storing documents or information or in order to protect our legal interests.

Once this period has expired, we will safely delete or make your personal data inaccessible (archiving) or unidentifiable so that they can no longer be linked to you.

We reserve the right to delete or permanently anonymize your data sooner if the legal basis for its use is no longer there or it is not necessary for the provision of further service.

You are responsible for storing and deleting the data on your terminal device (use the relevant settings of the internet browser to delete the cache and cookies).

How do we protect your personal data?

We ensure, continuously review and improve security measures to protect your personal data from unauthorized access, accidental loss, disclosure or destruction. To implement it, we use modern technology, technical and organizational measures, including the use of firewalls, intrusion detections, analysis software, and data encryption.

However, we recommend that you comply with general safety rules for using computer and the internet, as well as requirements for protection and storage of your private data, and we will not assume responsibility for unauthorized access to your personal data and/or data loss, if it occurs due to your fault or negligence.

What are your rights?

The data subject has general rights provided under the General Data Protection Regulation and other applicable laws, including:

  • Access to personal data

    You have the right to request confirmation from us whether we process personal data related to you, and in such cases to request access to this personal data or to issue information on personal data if ensuring direct access is not provided.

  • Correction of personal data

    If you believe the information about you is incorrect or incomplete, you have the right to ask us to correct or supplement it.

  • Withdrawal of consent

    To the extent that we process your personal data based on your consent, you have the right to withdraw your consent for processing of personal data at any time. Withdrawal of consent will not affect the lawfulness of the processing which is based on the consent given before the withdrawal, as well as in cases where the processing is carried out under another legal basis.

  • Objection to the data processing for the purposes of addressed information delivery.

    You have the right to object at any time to the processing of your personal data for the purposes of direct marketing, addressed information delivery.

  • Objection to processing based on lawful interests

    You have the right to object to the processing of personal data which we process on the basis of our lawful interests, but we will continue to process your data even if you object to it if we have substantial grounds to continue processing your personal data. In order to exercise the abovementioned rights, please submit a written application to us.

  • Deletion

    Under certain circumstances, you have the right to request us to delete your personal data, but this does not apply to cases when we are obliged to store the data by law. In order to exercise the abovementioned rights, please submit a written application to us.

  • Processing restriction

    Under certain circumstances, you have the right to restrict processing of your personal data. Please take into account that if you request your data processing to be restricted, it may affect your ability to receive our services and to purchase products. In order to exercise the abovementioned rights, please submit a written application to us.

  • Data transfer

    You have the right to receive or transfer your personal data further to another data controller. This right includes only the data you have provided to us on the basis of your consent or agreement, as well as if the processing is performed automatically. In order to exercise the abovementioned rights, please submit a written application to us.

What law governs the operation of the internet site?

The operation of the internet site, as well as all relations between you and SmartPipes are regulated by the laws of the Republic of Latvia, as well as the applicable laws of the European Union.

What governs the processing of data on other homepages to which there are links?

SmartPipes website may contain links to third-party internet sites (homepages) that have their own terms of use and personal data protection, for which SmartPipes do not assume responsibility.

Who can I contact if I have any questions?

If you have any questions, comments or requests regarding the privacy policy or the processing of your personal data, please contact SmartPipes .

If you are not satisfied with the answer received, you have the right to file a complaint with the supervisory authority – Data State Inspectorate (www.dvi.gov.lv)


Contact details of the data controller

To contact us, you may write to info@smartpipes.lv or:

SIA HOME, LV40203116933 ”, Pūpolu iela 3, Talsi, Latvia, telephone number: (+371) 22330295

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